Frequently Asked Questions

JagaHealth telemedicine consultations are available nationwide — you can consult with our doctors from anywhere in Indonesia via the app. Our partner healthcare facilities and proof-of-concept programs are currently based in Yogyakarta, but our doctors can serve patients across the archipelago. Download the app to get started.

The JagaHealth mobile app is currently in final development. It will be available on the Apple App Store and Google Play Store. Since JagaHealth consultations are available nationwide through telemedicine, you'll be able to access doctors from anywhere in Indonesia once you download the app. Register your interest at admin@jagahealth.com and we will notify you as soon as the app launches.

Download the app, tap 'Register', and complete your profile with your name, NIK (Nomor Induk Kependudukan), phone number, and email. A verification code will be sent to your phone. Health data you add later helps doctors provide better care.

No. Creating a JagaHealth account is completely free. You only pay for consultations or services you use.

Open the app, select 'Find a Doctor', choose a specialist or GP that fits your needs, pick an available time slot, and join the video call at the scheduled time.

JagaHealth focuses on three core specialties: maternal health (for pregnant and postpartum mothers), mental health, and general practitioner. We also provide general practitioners for everyday consultation needs. Additional specialties will be added as we grow.

A standard consultation is 15–30 minutes. If more time is needed, the doctor may extend the session or schedule a follow-up.

If a scheduled doctor is unavailable, you will be notified and offered a full refund or the option to reschedule at no charge. If a technical issue prevents the consultation from starting, we will also issue a full refund.

Yes. All health data is encrypted using AES-256 at rest and TLS 1.3 in transit. JagaHealth never sells or shares your personal information with third parties without your explicit consent. Our systems comply with UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi.

SatuSehat is the national health data platform operated by the Indonesian Ministry of Health (Kemenkes RI). As required by Permenkes No. 24 Tahun 2022 tentang Rekam Medis, healthcare facilities are mandated to integrate medical records with SatuSehat. JagaHealth transmits relevant clinical data to comply with this regulation, supporting Indonesia's digital health transformation.

Medical records are retained for a minimum of 5 years from your last service, as required by Permenkes No. 24 Tahun 2022. After account closure, records are retained for the legally required period before being securely deleted.

Once your consultation is complete, the doctor issues a digital prescription directly through the app. You can fulfill it from the nearest pharmacy.

Yes. All prescriptions are issued by licensed Indonesian physicians (holding valid STR and SIP) and comply with applicable pharmaceutical regulations. Digital prescriptions are legally recognized under the ITE Law and Permenkes applicable regulations.

No. JagaHealth's telemedicine platform does not issue prescriptions for controlled substances (narkotika dan psikotropika) that require in-person evaluation under Indonesian pharmaceutical law. These cases will always be referred to in-person facilities.

We accept major bank transfers via Virtual Account (BNI, BRI, BTN, BSI, Danamon, Maybank), convenience store (Indomaret, Alfa Group), paylater (Akulaku) and e-wallets (Doku Wallet, OVO, Dana). All payments are processed securely through our certified payment gateway.

Health insurance integration is currently in development. For now, consultations are paid out-of-pocket through the app. We will announce partnerships with insurance providers and BPJS integration in the near future.

Consultations not started due to doctor unavailability are refunded in full within 3 business days. Technical failures preventing completion also qualify for a full refund or free reschedule. Completed consultations are non-refundable.

JagaHealth works on Android 8.0+ and iOS 13+. For video consultations, a stable internet connection of at least 2 Mbps is recommended. Wi-Fi is preferred, but a 4G mobile connection is generally sufficient.

If you experience a technical issue, try switching between Wi-Fi and mobile data, or rejoin the call. If the problem persists, the session can be rescheduled at no charge. Contact support at admin@jagahealth.com or via WhatsApp at +62-821-406-2635.

You can reach us via: Email: admin@jagahealth.com, WhatsApp: +62-821-406-2635. Support is available Monday–Saturday, 08:00–20:00 WIB.