Request Account Deletion

When you request account deletion, JagaHealth will permanently delete the following personal information associated with your account:

• ✓ Account profile (name, date of birth, gender, address, profile photo)
• ✓ Medical and health records (diagnoses, prescriptions, vital signs, lab results)
• ✓ Consultation history (video consultations, notes, and interactions with healthcare providers)
• ✓ Chat and messaging data (conversations with doctors and support team)
• ✓ Transaction and payment metadata

In accordance with Indonesian data protection regulations and compliance requirements, we will retain only the following:

• → Anonymized audit logs (timestamps and transaction counts only, no personal identifiers)
• → These logs are used solely for regulatory compliance and are not associated with your identity

To request account deletion, please provide your contact information below. Our team will:

• 1. Verify your account using the phone number and email address you provide
• 2. Process your deletion request within 7-10 business days
• 3. Delete all your personal data as specified above
• 4. Send you a confirmation email once the deletion is complete